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Product Owner CRM (m/f/d)

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Date: Sep 7, 2022

Location: Ratingen (Headquarter), Germany, 40882

Company: ESPRIT Europe GmbH

Esprit isn’t just an Employer. It is more than a fashion brand, staying true to our core values of sustainability and diversity.

We are looking for real personalities. Smart characters with attitude, corners and edges. We love what we do. And so should you.


You are a team-player loving to take challenges together with your colleagues?

You would like to work in a company whose products are well-known and support such company in its success? 


Then apply now as

Product Owner CRM (m/f/d)  

to support our Team. (ID 21961)


Your tasks

  • You act as Product Owner for the technical CRM landscape at ESPRIT, including the infrastructure, the architecture, data, tools and act as the main contact person
  • You support (consultation, project management) all relevant business departments and suppliers to ensure a holistic experience of ESPRIT’s loyalty program
  • You define concepts to further optimize/extend the experience of ESPRIT’s loyalty program and manage these initiatives from the idea over pilot to rollout
  • You lead the agile process of optimizing the CRM landscape to follow ‘test and learn’ principles
  • You manage projects to further optimize the use of our customer data / behavioral data to extend and increase the relevance of our customer communication (e.g. projects in the areas of personalization or CDP)
  • You are steering "make or buy" decision processes to develop the most economically feasible and sustainable solution for Esprit
  • You monitor all relevant CRM related KPIs as basis for ideation of initiatives to bring ESPIRT’s loyalty program to the next level


Your skills

  • You have a Bachelor´s / master’s degree in business, marketing or similar education and at least 3 years’ experience in the area of CRM
  • You know track record in project management, agile project methodologies and lean startup in product development
  • You have experience with direct marketing/CRM technologies is mandatory
  • You have experience in working and further developing Salesforce products (f.i. Marketing Cloud) would be a plus
  • You have experience with cloud setup especially Microsoft Azure and Databricks is a plus
  • Basic experiences with SQL is a plus
  • You have a proficient command of English


Our Benefits

  • We have a flexible mobile office arrangement that allows you to choose your work location at least two days a week
  • We are a team that places a lot of value on collegial and open cooperation, open feedback is always appreciated
  • With us you get 40% staff discount on our entire product range
  • We don't have a dresscode, you can wear whatever you feel comfortable in. Get inspired:
  • We offer you of course a subsidy for public transport or you can park on one of our free parking spaces 
  • We have an award-winning canteen that provides you with really tasty and healthy food every day


Are you a good match for this Job?
Then please submit an application with your salary expectations and an indication of your earliest starting date. Please feel free to contact Jan Limbach if you have any questions.