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IT Specialist Store Support (m/f/d)

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Date: May 26, 2023

Location: Ratingen (Düsseldorf), Germany, 40882

Company: ESPRIT Europe GmbH

Esprit isn’t just an Employer. It is more than a fashion brand, staying true to our core values of sustainability and diversity.


We are looking for personalities. Smart characters with attitude, corners and edges. We love what we do. And so should you.


You are a team-player loving to take challenges together with your colleagues?

You would like to work in a company whose products are well-known and support such company in its success?


Then apply now as 

IT Specialist Store Support (m/f/d) 

to support our team 25343.

Your tasks

  • You are responsible for monitoring store processes such as uploading sales data and downloading transmission data
  • You check software updates for cash registers and document installed hardware in new stores
  • You take over the inventory of cash registers and peripherals in the Remedy inventory database
  • You will be responsible for identifying and communicating with the network team regarding network inventory needs 
  • You will be responsible for monitoring, assessing, and escalating tickets related to Esprit's partners regarding field service, omnichannel, and point-of-sale applications
  • You will support 1st level ticket processing and documentation in the Remedy ticket system 
  • You take care of the omnichannel infrastructure and devices at partners' sites
  • You take over the testing of new hardware and software before rollout and are responsible for the documentation of processes and technical configurations

Your skills

  • You have a degree in computer science / business informatics with initial professional experience, are an IT specialist combined with professional training and with broad professional experience in a comparable position or similar
  • You have practical knowledge in securing, testing, operating and optimizing IT infrastructures, good knowledge of client operating systems
  • You have knowledge of cybersecurity, data protection and software licensing management
  • You have good hardware knowledge in terms of client, server and peripheral equipment
  • You ideally have a working knowledge of SQL, POS hardware and software, and Apple mobile hardware and software
  • You have experience in customer service and are communicative 
  • You are business fluent in German and English


Our Benefits: 

  • We have a flexible “Mobile Working” regulation and flexible working hours
  • We offer you 30 days of vacation and close the office on 7 additional days a year to strengthen your work-life balance

  • We don’t have a dresscode. Come as you are
  • We have an award-winning canteen, where you can get your breakfast, lunch, sweets…
  • We offer you 40% employee discount
  • We subsidize your public transportation ticket or you can park on one of our parking spots
  • We are a great team, which values an open-minded and supportive environment


Are you a good match for this Job?

Then please submit an application with your salary expectations and an indication of your earliest starting date. For further questions feel free to contact Pia Orzessek