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IT Specialist Store Support - befristet (m/f/d)

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Date: Jan 6, 2023

Location: Ratingen (Düsseldorf), Germany, 40882

Company: ESPRIT Europe GmbH

Esprit isn’t just an Employer. It is more than a fashion brand, staying true to our core values of sustainability and diversity.

We are looking for real personalities. Smart characters with attitude, corners and edges. We love what we do. And so should you.


You are a team-player loving to take challenges together with your colleagues?

You would like to work in a company whose products are well-known and support such company in its success? 


Then apply now as

IT Specialist Store Support - befristet (m/f/d)  

to support our Team. (ID 21461)


Your tasks

  • You handle 1st level tickets / troubleshooting in our store infrastructure (cash register, PC, printer, router, WIFI, telephony and IPODs) and document all incidents in the ticket system Remedy

  • You support our store staff Europe-wide by telephone in solving technical problems and coordinate technician deployments in the stores

  • You are in charge of inventorying the hardware in the Remedy inventory database

  • You perform tests during the introduction of new hardware and software

  • You are responsible for the documentation of processes, technical configurations and installed hardware for new applications


Your skills

  • You have a job-specific education or a degree (IT, business informatics, economics or natural sciences), combined with several years of professional experience in a comparable position
  • You have experience in testing and operating IT infrastructures
  • You have experience with IP-based networks (TCP/IP, DNS, DHCP, VoIP, etc.)
  • You have knowledge of IT networks and client-server infrastructures
  • You have a hands-on mentality and take an analytical approach
  • You have a solution- and goal-oriented approach and a high service orientation
  • You have a very good command of written and spoken English


Our Benefits

  • We have a flexible mobile office arrangement that allows you to choose your work location at least two days a week
  • We are a team that places a lot of value on collegial and open cooperation, open feedback is always appreciated
  • With us you get 40% staff discount on our entire product range
  • We don't have a dresscode, you can wear whatever you feel comfortable in. Get inspired:
  • We offer you of course a subsidy for public transport or you can park on one of our free parking spaces 
  • We have an award-winning canteen that provides you with really tasty and healthy food every day


Are you a good match for this Job?
Then please submit an application with your salary expectations and an indication of your earliest starting date. Please feel free to contact Pia Orzessek if you have any questions.